Customer Service Representative

Platteville, WI

Full Time

Entry Level

What we are Looking for
We are looking for a quality-focused, friendly, and passionate Customer Service Rep. to join our L&M Team. The ideal person will bring strong technical customer service skills to a highly collaborative and results driven department. This individual needs to be able to work autonomously and thrive in an environment of ownership and accountability, while supporting their teammates when help is needed.

Primary Responsibilities

Supports new and potential customers by answering product and service questions
Place or cancel orders; opens customer accounts by recording account information
Work closely with the internal Sales team to support customer demands
Communicate and work with our Design team to ensure we are meeting customer expectations
Maintains customer records by updating account information
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow-up to ensure resolution
Update pricing information
Effectively communicate with employees and others as required in the daily execution of assigned duties.

Education, Experience, and Attributes

Ability to multi-task, while being detail oriented to ensure accuracy
Strong social and communication skills.
Computer skills and Customer Service software experience a must
Excellent time management and organization skills
Minimum of 1 year in a technical customer service role in the manufacturing industry
Experience in Corrugated is a plus
Bachelor’s or Associate’s degree in Business, Communications, or other related fields preferred

EEO Statement
L&M Corrugated Container Corporation is an equal opportunity employer.

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L&M Corrugated Container Corp. is a rapidly growing company that designs, manufactures, and distributes corrugated packaging.

Our Core Values

Trust, Integrity, Honesty, and Respect

We care about our customers

Safe workplace for our employees

Innovation/Commitment to continuous improvement

Quality products

Passionate

Employees take ownership

We are always looking to add great talent. We can't wait to meet you!

Customer Service Representative

Apply for this position

L&M Corrugated Container Corp. is a rapidly growing company that designs, manufactures, and distributes corrugated packaging.Our Core Values

Trust, Integrity, Honesty, and Respect​

We care about our customers

Safe workplace for our employees

Innovation/Commitment to continuous improvement

Quality products

Passionate

Employees take ownership

We are always looking to add great talent. We can't wait to meet you!

Customer Service Representative

Apply for this position

L&M Corrugated Container Corp. is a rapidly growing company that designs, manufactures, and distributes corrugated packaging.

Our Core Values

Trust, Integrity, Honesty, and Respect