L&M Corrugated Container

Customer Service Representative

Platteville, WI - Full Time

Summary
The Customer Service Representative handles more complex customer accounts.. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.

Primary Duties & Responsibilities
  • Manage customer accounts, including more complex orders and projects.
  • Coordinate with Sales, Design, and Production teams to meet unique customer needs.
  • Assist in resolving escalated customer concerns, ensuring timely and effective solutions.
  • Maintain accurate customer data and order histories within the system.
  • Help identify opportunities for improving customer satisfaction and process efficiency.
  • Process orders, changes, and cancellations accurately.
  • Update customer account information and maintain accurate records.
  • Resolve basic product or service issues and escalate complex cases as needed.
  • Assist with general administrative tasks in the department.
  • Perform all other duties as assigned.

Education & Experience
  • High school diploma required; Associate’s degree preferred.
  • 2–3 years of customer service experience, preferably in manufacturing or corrugated packaging.
  • Experience managing more complex customer accounts preferred.

Required Skills / Abilities
  • Strong problem-solving and critical-thinking abilities.
  • Proficiency with Microsoft Office and customer service systems.
  • Excellent communication and relationship-building skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail and accuracy.

Physical & Travel Requirements
  • Prolonged periods of sitting and computer use.
  • Occasional lifting up to 15 pounds.
  • No travel required.
EE Statement
L&M Corrugated Container Corporation is an equal opportunity employer.
Apply: Customer Service Representative
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