Customer Service Representative

Pleasant Prairie, WI

Full Time

Mid Level

Summary
The Customer Service Representative handles more complex customer accounts.. This role manages escalated issues, coordinates closely with cross-functional teams, and ensures a seamless customer experience.

Primary Duties & Responsibilities

Manage customer accounts, including more complex orders and projects.
Coordinate with Sales, Design, and Production teams to meet unique customer needs.
Assist in resolving escalated customer concerns, ensuring timely and effective solutions.
Maintain accurate customer data and order histories within the system.
Help identify opportunities for improving customer satisfaction and process efficiency.
Process orders, changes, and cancellations accurately.
Update customer account information and maintain accurate records.
Resolve basic product or service issues and escalate complex cases as needed.
Assist with general administrative tasks in the department.
Perform all other duties as assigned.

Education & Experience

High school diploma required; Associate’s degree preferred.
2–3 years of customer service experience, preferably in manufacturing or corrugated packaging.
Experience managing more complex customer accounts preferred.

Required Skills / Abilities

Strong problem-solving and critical-thinking abilities.
Proficiency with Microsoft Office and customer service systems.
Excellent communication and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
High attention to detail and accuracy.

Physical & Travel Requirements

Prolonged periods of sitting and computer use.
Occasional lifting up to 15 pounds.
No travel required.

EE Statement
L&M Corrugated Container Corporation is an equal opportunity employer.

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L&M Corrugated Container Corp. is a rapidly growing company that designs, manufactures, and distributes corrugated packaging.

Our Core Values

Trust, Integrity, Honesty, and Respect

We care about our customers

Safe workplace for our employees

Innovation/Commitment to continuous improvement

Quality products

Passionate

Employees take ownership

We are always looking to add great talent. We can't wait to meet you!

Customer Service Representative

Apply for this position

L&M Corrugated Container Corp. is a rapidly growing company that designs, manufactures, and distributes corrugated packaging.Our Core Values

Trust, Integrity, Honesty, and Respect​

We care about our customers

Safe workplace for our employees

Innovation/Commitment to continuous improvement

Quality products

Passionate

Employees take ownership

We are always looking to add great talent. We can't wait to meet you!

Customer Service Representative

Apply for this position

L&M Corrugated Container Corp. is a rapidly growing company that designs, manufactures, and distributes corrugated packaging.

Our Core Values

Trust, Integrity, Honesty, and Respect